These Terms and conditions of sale (hereinafter referred to as the “Terms of sale”) apply to the purchase contracts concluded at the online store, accessible via the direct link https://www.reemina.com (hereinafter referred to as the “Online Store”) and to all related services provided by us. These Terms of sale are drawn up in accordance with Cyprus and EU legislation and in accordance international e-commerce codes. Purchase contacts are an agreement between you (hereinafter referred to as “You” or “Customer”) and Reemina Limited, Klimataria 11, 4607 Pissouri, Cyprus (hereinafter referred to as “Reemina” or “Seller” or “We” or “Our”).
The Customer shall be bound by the Terms of sale in force at the time of placing the online order. We will inform you of the Terms of sale at the time of placing the order and you shall confirm your knowledge of and agreement to the Terms of sale by placing the order.
We reserve the right to modify and/or change these Terms of sale from time to time, and your continued use of the Online Store or any part thereof following such change shall be deemed to be your acceptance of such change. We will alert you about any changes by updating the date of these Terms of sale and it is your responsibility to check regularly to determine whether the Terms of sale have been changed. If you do not agree to any change to the Terms of sale, then you must immediately stop using the Online Store and/or other services that Terms of sale apply to.
These General Terms and Conditions are valid from 19.03.2024. If the previous version of Terms of sale applies to Your purchase, it is available at the link provided to your email address in the confirmation of Your purchase. You can also obtain the relevant version by contacting Us at shop@reemina.com.
1 INFORMATION ABOUT THE SELLER
Name of the Seller: Reemina Limited
Address of the Seller: Klimataria 11, 4607 Pissouri, Cyprus
Email: info@reemina.com
2 AVAILABILITY OF INFORMATION
The Seller undertakes to always provide You the following information:
information on the identity of the merchant (in particular, the Seller and its registered office, as well as the contact of the Seller);
contact information that allows the user to communicate quickly and effectively with the Seller (email address, etc.);
information on the essential characteristics of the product or the services offered by the Online Store, including post-sales services and guarantees and compatibility, if applicable;
information on the accessibility of products or services offered by the Online Store;
the terms and conditions of delivery of the products, the execution of the services, in particular, the place and date of delivery;
information on the payment method;
data on the validity of offers in the Online Store;
information on the deadline within which it is still possible to withdraw from the contract and the conditions of withdrawal;
information on the possibility of returning products and whether this reimbursement costs the Customer;
information on the Customer complaint procedure and contact details of the appropriate manager.
3 CONCLUSION OF THE CONTRACT
Your order will be placed by adding the product(s) to your shopping cart and by clicking the button “Pay now” unless explicitly stated otherwise. By placing the order in the Online Store, You warrant that You are legally capable of entering into binding contracts and declare Your binding will to acquire the goods. You will receive an acknowledgment of receipt immediately by email. After placing an order, You will receive an email from Us acknowledging that We have received Your order. Please note that this does not mean that Your order has been accepted. Your order is an offer to Us to buy a product. All orders are subject to acceptance by Us, and We will confirm such acceptance to You by sending You an email that confirms that the product is available for purchase in case of physical goods or download in case of digital goods, as applicable. The contract between us will only be formed when We send You the order confirmation. The contract will relate only to those products whose purchase or download We have confirmed in the order confirmation.
In regard to digital goods, You agree that We may begin the supply of digital goods not on a tangible medium before the end of the cancellation period and you acknowledge that You will lose Your cancellation rights in relation to such digital content. You hereby request immediate performance of the contract in relation to digital goods and acknowledge that You will lose Your right of withdrawal from the contract once the contract is fully performed.
4 PAYMENT METHODS
The payment for the purchase of the products from the Online Store may be made by credit card or PayPal, whereas PayPal’s terms and conditions shall apply exclusively. The Customer may need to have a user account with the respective payment system provider. The payment must be made through the Online Store unless explicitly stated otherwise.
You represent and warrant that You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order placed in the Online Store and that the information You provide to Us is current, complete, and accurate.
5 PRICES
All prices in the Online Store are listed in EUR and include VAT, unless explicitly stated otherwise. All store prices are the prices of the products and do not include shipping costs, unless explicitly stated otherwise. All prices are valid only for orders placed in the Online Store. All prices apply at the time the order is placed and do not have a predefined validity. Prices of all products are subject to change, however this does not affect orders already placed.
When ordering goods from Online Store for delivery to some destinations, You may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by You; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so You should contact Your local customs office for further information.
Despite the Seller’s efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case the Seller agrees to allow the Customer to cancel the purchase and offer a solution that is beneficial to both parties.
6 INVOICING
Reemina will issue an invoice in pdf format to the Customer immediately after the service has been performed or after the goods ordered have been dispatched and paid for. Reemina will the invoice by email to the Customer's address. The Customer undertakes to provide Reemina with all the relevant information required for the invoice to be issued lawfully. Reemina undertakes to specify the amounts on the invoice in such a way that the price of the service or goods, the costs and any other items are clearly visible.
7 PROMOTIONS
Any promotions made available thought the Online Store may be governed by rules that are separate from these Terms of sale. If You participate in any promotions, please review the applicable rules as well as Our Privacy Policy. If the rules for a promotion conflict with these Terms of sale, the promotion rules always apply.
8 OFFER CODES
From time to time, Reemina may offer qualified consumers gift codes or offer codes through a variety of promotional activities and communications (collectively hereinafter referred to as the “offer codes”) that are redeemable towards a purchase on Online Store, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Reemina in its sole discretion. Only valid offer codes provided or promoted by Reemina will be honored at checkout. Offer codes provided or promoted by third parties unauthorized by Reemina (including any unauthorized third party websites) will not be considered valid. Each offer code provided by Reemina is non-transferable and valid for single use on an item or items of merchandise as determined by Reemina. Offer codes cannot be used towards packaging, shipping, or applicable taxes. The offer code must be entered in the offer code field at checkout. Reemina is not responsible for lost, stolen or corrupted offer codes or any unauthorized use of offer codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. The euro value of any offer code will not be refunded or credited back if any or all of the products are returned. Expiry date may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged, or expired, and where prohibited. Requests not complying with all offer codes requirements will not be honored. Offer codes and promotions do not add up, unless explicitly agreed otherwise.
9 PRODUCTS
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Online Store. However, We do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, free of other errors and Your electronic display may not accurately reflect the actual colors and details of the products.
All products are subject to availability, and We cannot guarantee that the items will be in stock. We reserve the right to discontinue any products at any time for any reason.
10 AVAILABILITY, ERRORS, AND INACCURACIES
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
11 REVIEWS AND COMMENTS
We are not responsible for the content of comments and reviews. We guarantee that comments and reviews can only be made by those who are in possesion of Our products. We guarantee that all comments/ratings are obtained from verified users. We ensure this by confirming that person's purchase in our system or through our intermediaries (e.g. Amazon), who have their own purchase verification systems. Not all submitted comments are published. Comments are published at Our own discretion, taking into account in particular the relevance of the comment in relation to comments already made and the number of comments made. We ensure that We do not have a contractual relationship with the commentators which would oblige the commentator to submit prearranged content. We will not publish comments that are inappropriate, offensive or if, in Our opinion, they do not provide information that is relevant to potential Customers. Comments may be translated and, due to space limitations, shortened or summarised.
By submitting a comment or review, You agree that We may publish that comment or review on Our website or on another platform or medium and that We may use that content for any purpose in Our interest, including, without limitation, for the purpose of promoting Our products, for an unlimited period of time and without any geographical limitations. By submitting a comment, you also agree that we may translate your comment into any language relevant to our promotional or other activities. We endeavour to translate comments accurately, but we do not guarantee that errors of content or any other type will not occur.
12 DELIVERY OF PHYSICAL GOODS
We will deliver the purchased products to You within the deadlines specified when placing the order.
If Our supply of the products is delayed by an event outside Our control, then We will contact You as soon as possible to let You know and We will take steps to minimize the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any products that You have paid for but not received.
We are not responsible for any delays on the part from the contractual partners for the delivery or for any damage to the packaging. You should immediately inspect the received goods and in case of any physical damage, lack of any goods or signs of being opened beforehand, immediately contact the contractual partner for the delivery in order to initiate the complaint procedure with the delivery service.
13 RIGHT OF WITHDRAWAL
A) RIGHT OF WITHDRAWAL WHEN ORDERING PHYSICAL GOODS
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the products. To exercise Your right to withdraw, You must inform Us of Your decision to withdraw from this contract by an unequivocal statement (a letter sent by post or e-mail). You may use the withdrawal form provided herein, but You are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send the communication concerning Your exercise of the right to withdrawal to shop@reemina.com before the withdrawal period has expired (please provide your contact details and date of the order/order number).
EFFECTS OF WITHDRAWAL
If You withdraw from this contract, We shall reimburse to You all payments received from You, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until We have received the products back or You have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the products or hand them over to Us without undue delay and in any event not later than 14 days from the day on which You communicate Your withdrawal from this contract to the following address: Jazon d.o.o., Železna cesta 14, 1000 Ljubljana, Slovenia by registered mail. The deadline is met if You send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. Notwithstanding anything to the contrary stated in these Terms, GOODS THAT WILL BE RETURNED IMPROPERLY PACKAGED OR DAMAGED WILL NOT BE REFUNDED.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal within 14 days without providing any reason shall be applicable only to consumers (natural persons).
When returning the products, copy of the invoice and withdrawal form shall be sent to the Seller by email to shop@reemina.com.
The Seller is not responsible for any damage during the delivery.
The Seller is not obliged to accept packages with postage not paid.
14 CONFORMITY OF GOODS
Goods are in conformity with the purchase contract when they meet the subjective and objective requirements for conformity. Non-conformity occurs, for example, if the goods do not correspond to the description, type, quantity agreed in the contract or if they do not correspond to the purposes for which goods of the same type are normally used. If the You wish to use the goods for a specific purpose, You must inform Us thereof at the latest at the time of conclusion of the contract. The specific purpose will only be taken into account in the conformity assessment if We agree to the specific purpose. You must inform Us of any non-conformity within 2 months following the discovery of the non-conformity. In the event of a lack of conformity, You shall be entitled to have the goods brought into conformity or subsequently to receive a proportionate reduction in the price, or to terminate the contract.
All conditions for conformity and for the right to claim remedies are regulated in greater detail by the EU directive 2019/771 and Cyprus consumer protection legislation, in particular The Certain Aspects concerning Contracts for the Sale of Goods Law of 2021. This section shall be applicable only to consumers (natural persons).
15 COMPLAINTS AND DISPUTES
The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by the Customer via e-mail in case any issues occur. In case of issues or a wish to appeal the Customer can contact the Seller via the email address shop@reemina.com. The complaint processing procedure is confidential.
The Seller will confirm that the complaint has been received within eight working days and the guarantee claim will be resolved within the statutory deadline. The Seller will strive to resolve any dispute under mutually agreed conditions. If a mutually agreed-upon solution can not be reached, all disputes between the Seller and Customer will fall under the jurisdiction of the appropriate court.
These Terms of sale and all disputes between the Seller and Customer fall under the jurisdiction of Cypriot law.
16 OUT-OF-COURT DISPUTE RESOLUTION
In accordance with legal norms, Reemina does not recognize the authority of any out-of-court provider for settling disputes, launched by the Customer.
In the event that the Customer is not satisfied with the resolution of the complaint, they can, in accordance with applicable legislation, file to initiate the procedure of out-of-court settlement of a specific consumer dispute through the European Commission for Online Dispute Resolution. In accordance with Regulation (EU) 524/2013, Reemina is publishing a link to the European Commission for Online Dispute Resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
The Customer can also decide to file a lawsuit with the competent court according to the Customer’s permanent address.
17 LIMITATION OF LIABILITY
The Seller makes every effort to ensure that up-to-date and correct information appears in the Online Store. Product properties, delivery times or prices can change so rapidly, that the Seller fails to correct the published data in a timely manner. In such a case, the Seller will inform the Customer of the changes and allow the Customer to cancel the order or replace the ordered product.
Although the Seller attempts to provide accurate images of the products sold in the online store, all images should be considered symbolic. Images do not guarantee the properties of the products featured.
18 LICENSE AND USE OF DIGITAL PRODUCTS
Your purchase of one of our digital products constitutes Our granting to You of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of Your own personal use and reference, and print or convert the product to an image or vector format for Your own storage, retention, and reference (hereinafter referred to as the “purpose”). You agree that under no circumstances shall You use, or permit to be used, directly or indirectly, any product other than for the aforesaid purpose. For the avoidance of doubt, You shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of Our products, whether modified or not, to any third party. You agree not to use any of Our products in a way which might be detrimental to Us or damage Our reputation.
19 FORCE MAJEURE
Reemina shall have no liability to You for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
20 PRIVACY POLICY
The Seller attaches great importance to the protection and safety of the Customer’s personal data. All the relevant information is contained in Our Privacy Policy as amended from time to time, which is part of these Terms of sale.
21 GOVERNING LAW AND JURISDICTION
These Terms of sale are governed by the laws of the Republic of Cyprus, without recourse to the UN Convention of Contracts for the International Sale of Goods. If the Customer is a trader or a legal person under public law, the exclusive place of jurisdiction for any disputes arising out of this contract shall be Limassol, Cyprus.
22 CONTACT INFORMATION
In case you need any information or assistance with the online quotation, ordering, delivery, use of the Online Store or return of goods, please do not hesitate to contact us at shop@reemina.com.
REEMINA LIMITED, LAST UPDATED MARCH 2024
